A collection of our latest views and research on Digital Health, Health Economics, Organizational Effectiveness, Consumer Engagement, and the Quadruple Aim of Care.
November 20, 2024An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.
July 14, 2025Clinical agentic is our only path to bridge the huge and growing divide between demand for care and shrinking supply of clinicians.
July 03, 2025Forget governance models. Focus on social determinants of health to drive real impact and better health outcomes.
June 30, 2025The experience of care has no impact to health outcomes or enterprises financials, yet billions are spent on it without merit.
Point of View
May 28, 2021How Premier set up a unique digital customer experience that came to the rescue in a crisis
Point of View
May 26, 2021HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
Highlight Report
May 21, 2021A review of Optum's new managed services offering exclusively for the healthcare industry.
Highlight Report
May 18, 2021IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market
Point of View
May 11, 2021Blue Cross Blue Shield Louisiana’s digital transformation roadmap in partnership with Capgemini
Point of View
May 10, 2021Climate change and healthcare's Triple Aim of improving outcomes, reducing costs, and improving experiences impact each other.
Highlight Report
April 28, 2021Digital health certificates could serve as a route out of the Covid-19 restrictions, and blockchain could be the technology to underpin them.
Highlight Report
March 24, 2021Firstsource recently announced new partnerships with Zappix and Uniphore to target the healthcare
Highlight Report
January 05, 2021As improving patient experience remains at the heart of healthcare transformation, we recently caught up with Frank Gulitz, the CIO of Switzerland-based startup
Top 10 Report
December 16, 2020This healthcare services report examines the role service providers play in the dynamic healthcare industry.
Point of View
December 03, 2020400 Global 2000 executives share their views on protecting, adapting, and digitizing their businesses in the new reality
Highlight Report
November 09, 2020In this report, we focus on how Capgemini’s emerging and smart healthcare practice is launching new services to address the current healthcare market.
Point of View
October 05, 2020Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!
Highlight Report
September 23, 2020Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation
Market Analysis
August 25, 2020This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
Highlight Report
June 08, 2020This report describes the “Process Digital Twin” solution developed by Atos and Siemens.
Point of View
May 07, 2020Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges
Point of View
April 17, 2020Consumer-driven medical devices are taking the industry by storm
Point of View
April 17, 2020A look at how a few companies have used distributed ledger technology to power better secure distribution practices.
Point of View
March 09, 2020As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to
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