Covering the worlds of insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
We’ve trained a generative AI model on two years of research, across industries, technologies, and change agents.
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May 14, 2025A bold view of how insurers and service providers must align on innovation, experience, and ecosystems to lead in 2025.
January 21, 2026Redesigning the operating model of insurers with digital labor at the core.
November 25, 2025Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.
October 30, 2025AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.
Highlight Report
March 11, 2025Tech Mahindra embeds AI-driven ESG into insurance, transforming compliance into a competitive advantage with automation and cloud solutions.
Point of View
February 11, 2025The long-term mission, opportunity, and risk hasn’t changed. BFSI knows that.
Challenger Series
January 29, 2025Xceedance isn’t just another business process outsourcing (BPO) provider; it’s the partner transforming how insurers think about support, automation, and
Point of View
January 08, 2025HFS offers a framework to help carriers in navigating uncertainty, embracing innovation, and thriving in a dynamic market.
Point of View
November 22, 2024The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
Highlight Report
November 11, 2024Sutherland has been applying a business-first lens to tackle legacy issues and drive operational transformation in insurance.
Hot Tech
September 11, 2024Klarity: HFS Hot Tech for AI-driven document automation in finance & compliance, boosting efficiency.
Point of View
July 23, 2024We outline the GenAI opportunities that HFS believes will have the greatest impact on the insurance industry.
Point of View
July 09, 2024Cognizant hosted an event in Hartford, to evaluate the industry’s preparedness, and served as a platform for 150 executives.
Highlight Report
July 08, 2024FCCI chooses Cognizant to bring its E&S program to life
Highlight Report
June 06, 2024For this major project, the U.S. Automotive Association brought in Capgemini, its longtime technology partner.
Highlight Report
May 31, 2024Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek
Point of View
May 06, 2024It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.
Market Analysis
April 13, 2024HFS’ 2024 Pulse data and state-of-the-market summary for BFS are here—a year of AI-led technology arbitrage and lumpy spending rebound.
Market Analysis
April 10, 2024HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.
Highlight Report
March 20, 2024Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.
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