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Highlight Report

B2B leaders must get on track with Engagement AI or miss out on sales gold

The interface between humans and AI is getting more and more important thanks to applications with specific deliverables.

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Point of View

Make sustainability about outcomes and global context

It’s code red, but in climate terms, we knew that. Business and political leaders must change their approach to sustainability.

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Point of View

Put people first to succeed with digital transformation

Digital transformation fails for three key reasons—culture, talent, and process debt.

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Point of View

Relentless execution and team building sailed Coforge in turbulent waters

Coforge pivoted fast and pivoted right, right from the early days of the pandemic.

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Point of View

Experience the exponential age at the intersection of technology and society

An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.

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Point of View

Before you “git some AI,” be practical about the problems you’ll solve with it and how

The value of emerging tech is how we apply it to solve real-world problems.

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Top 10 Report

CX Services in the Pandemic Economy—The Best of the Best Service Providers

Analysis of the best providers of CX services firms across execution, innovation, OneOffice, and voice of the customer criteria.

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Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

Read the key findings of the Native Automation panel at HFS Symposium 2021.

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Point of View

The Global Live Industry Roundtable: Shaping the 2025 Vision for Our Industry

Panel discussion to discuss some of the key future aspects of the outsourcing industry.

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Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

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Point of View

Use “rebel talent” to reshape your post-pandemic ways of working

HFS Symposium Keynote speaker Francesca Gino’s talk of 'rebel talent' shows us how to create the capacity for innovation.

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Highlight Report

Salesforce continues moves towards the back-office with Servicetrace acquisition

Salesforce adds to its enterprise portfolio with an RPA provider of its own.

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