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Data Viewpoint

Surprisingly, the five fastest-growing service providers in Q1 2023 are some of the largest—not the smallest

With investments in IT, many of the larger players maintained higher growth while mid-tier providers’ growth slowed in Q1 2023.

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Data Viewpoint

Amid headwinds, banks prioritize investment in data and compliance business services

Here are business services investment priorities and recommendations for banks during the wait-and-see economy.

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Data Viewpoint

TWILTCH revenue growth remains sluggish in the first quarter of 2023

The latest quarterly (Q1 2023) results show a continued decline in revenue growth of TWILTCH service providers.

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Data Viewpoint

IT budgets nosedive across industries as enterprises wait out macroeconomic headwinds

IT-related budgets have taken a massive nosedive in one year. HFS breaks down the impact and recommended actions.

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Data Viewpoint

The CIO mandate: Best practices today’s CIO must follow to win

HFS' research agenda supporting the CIO Agenda.

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Data Viewpoint

When banks evaluate service providers, they should evaluate their ecosystem partners, too

Banks should consider the value service providers deliver via ecosystems to benefit from their execution & innovation capabilities.

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Data Viewpoint

TWILTCH revenue growth slows across the board, some into single digits

TWILTCH companies are witnessing slowdown in revenue growth, indicating decrease in IT spending from the uptick during pandemic.

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Data Viewpoint

Key priorities that business leaders want BPO leaders to focus on

Enterprise leaders are hesitant to outsource their business processes because of constantly changing business environment.

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Data Viewpoint

Metaverse wins for enterprise services spend as caution tightens belts

100% of enterprises say they will up spend on metaverse services over the next two years. Low code also immune from cuts.

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Data Viewpoint

Enterprise leaders shifting BPO focus from cost savings to better business Outcomes.

Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows. 

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Data Viewpoint

Business leaders want BPOs to turn data into an asset and find hidden value

Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making

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Data Viewpoint

Demand is soaring across the sustainability services value chain​

Sustainability is embedding itself throughout systems, organization, and the services sector

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