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Data Viewpoint

New skill set emerges for successful GenAI use

Problem solving, adaptability, and critical thinking are the most essential skills that GenAI pioneers feel workers are lacking.

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Data Viewpoint

Q3 2023: The “fastest five” service providers’ revenue growth is normalizing, but it continues to beat the market average

Mid-tier service providers continue to beat the market average revenue growth despite challenging macroeconomic conditions.

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Data Viewpoint

Q3 2023: TWILTCH revenue growth hits low single-digits, and some decline, but big deal flow drives optimism

Q3 2023 quarterly results show a further slowdown in revenue growth, but large deals drive optimism for some IT service providers.

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Data Viewpoint

Data is nothing without the ability to understand, analyze, and act

Modernizing data must include data’s relevance, trust, and usability to create positive customer engagements.

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Data Viewpoint

Cost savings is the number-one priority in F&A service providers’ selection criteria

Voice of the customer feedback in the HFS Horizons: F&A Service Providers, 2023 study shows clients still prioritize cost savings.

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Data Viewpoint

F&A clients are going beyond BPO, prioritizing data and analytics services

Finance leaders are considering data and analytics a critical initiative to dive deep into business operations.

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Data Viewpoint

Enterprises see talent as the key to establishing digital command centers for process insight

Skilled talent is important in bridging the enterprise data gap that decelerates the journey to digital command centers.

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Data Viewpoint

Mid-tiers dominate the five fastest-growing service providers in Q2 ‘23 for revenue growth

Mid-tier IT companies are the fastest-growing service providers amid a continued economic slowdown.

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Data Viewpoint

Continued slowdown in revenue growth of TWILTCH impacts employee headcount

Service providers have faced talent shortages; however, as attrition moderated, hiring and headcount growth slowed.

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Data Viewpoint

From basic to predictive processes: The “insights” leap enterprises must make to fuel growth

Enterprises need to push to move from basic process insights to predictive insights.

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Data Viewpoint

Win over the C-suite so they become the champions of enterprise modernization for BFS firms

40% of BFS firms say the funding and selection of full-services firms rests with the C-suite and senior business executives.

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Data Viewpoint

Banks’ continued investment in cloud needs to deliver cost and income impact

HFS’ latest IT services investment data for banks is in! Check out what makes the cut and why.

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