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Retailers: you must embrace digital in your physical environments too

…or fall behind your competitors’ digital capabilities for boosting customer experience and driving in-store sales.

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Point of View

HfS Industry Health Dashboard: Banking and Financial Services

The state of the BFS industry and how the service provider landscape is enabling the digital transformation of BFS firms.

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Point of View

The era of the disruptive mid-tier provider is here: meet Hexaware’s CEO Keech

Phil Fersht interviews Hexaware's energetic CEO R Srikrishna (aka "Keech") to shed some light on what makes a mid-tier provider like Hexaware tick

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Point of View

How Blockchain will disrupt procurement

When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers

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Infographic: 6 ways to succeed as an IT professional

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Infographic: 7 ways to stay relevant as an IT leader

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

How to survive when your IT skills become irrelevant

How will IT professionals and leaders survive in the new digital world that's making all of their traditional IT Skills irrelevant?

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Point of View

More de-Vishalization for Infosys! But… does this benefit its clients?

Infosys plans to sell off Panaya & Skava, acquisitions made under the watch of former CEO Vishal Sikka. Will this benefit clients in the long run?

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Point of View

Amazon has reinvented Procurement and forces you to change with it

‘Amazonification’ drives the improved buyer experience imperative and better applications of technology in sourcing and procurement

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Point of View

A simple guide to avoiding poor quality IoT service providers

8 suggestions to consider before engaging with a Service Provider on an IoT project

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Point of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

A record of the key findings from the HfS FORA Summit in New York, March 7-8

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Point of View

Using cognitive tech to connect customers to business operations

How cognitive technology can break down the barriers between the front and back offices, and drive the OneOffice vision

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