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Point of View

Consumerization of AI: The Case of Salesforce Einstein

Salesforce Einstein is an example for industrializing machine learning, deep learning and NLP as part of its platform strategy

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Point of View

FORA London: Arise the Digital Middle Manager!

Understanding the centrality of data to the digital enterprise—how to acquire, structure, interpret, and act on it—is essential.

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Point of View

IoT Services: A Customer’s Top 10 Considerations for 2018

We predict that 2018 will be another +30% growth year for professional services firms’ internet of things (IoT) business.

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Point of View

Why the Telecom Industry Has Prioritized AI Over RPA

We spotlight the results of interviews with 80 teleco leaders and drill down into how this industry is using intelligent automation.

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Point of View

What Enterprise IT Services Clients Want in 2018

This report dives into over 1000 client interviews conducted in 2017 to find out what IT services clients want in 2018.

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Point of View

Mergers and Acquisitions: Clients Deserve Better

Based on qualitative feedback from clients, this report examines the impact of the recent spike in M&A activity for a range of client engagements

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Point of View

The Blockchain Reality Check: Where Are We and What Can We Expect in 2018?

This PoV assesses the challenges that pioneering enterprises face in adopting blockchain and highlights several initiatives underway to manage these

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Point of View

IPsoft’s 1Desk Aims to Be the Cognitive Agent for the OneOffice

IPsoft is upping the ante in service management by combining its Amelia virtual agent with the IPcenter platform under the 1Desk branding

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Point of View

How Digital Transformation is Defined by the OneOffice Framework

Digital Transformation takes many forms. We observe six dominant approaches to digital transformation.

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Point of View

The Five Drivers for the Future of Procurement Services: Cloud Platforms, Ecosystems, Sourcing Talent, ‘Amazonification’, and Blockchain

This Point of View looks at five driving forces in the transformation of procurement: platforms, ecosystems, talent, ‘Amazonification’, and blockchain

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Point of View

The Procurement Dilemma – Fixing the Basics with an Eye on the Future

How procurement buyers experience a market that’s evolving toward more business-outcome focused, flexible, collaborative services.

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Point of View

Amazon, Google, and Netflix: How Game Changers Disrupt Our Professional Lives and Enterprises

Amazon, Apple, AWS, Facebook, Google, Netflix, Salesforce, Airbnb, and Uber. What have they fundamentally changed?

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