Research & Insights

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Is Your IoT Operation Ready for the Future?

Future-proofing IoT Operations in the As-a-Service Economy

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Point of View

The HfS RPA Customer Experience (CX) Survey

HfS is lifting the lid on what's really happening with RPA customer journeys, speaking direct to RPA customers.

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Point of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around RPA and AI almost always correspond with shrinking opportunities for humans. This presents a threat and an unmatched opportunity.

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Point of View

Embracing Digital Labor Could Release Up to $80 Billion in Resources

This report demonstrates how the federal government can release resources to improve services to citizens by embracing digital labor technologies.

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Point of View

The RPA Bible: Your Practical & Technical Guide to RPA

This comprehensive report describes an actionable set of eight elements required for successful RPA orchestration.

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Point of View

Turbulence Ahead: Major Trends Wreak Havoc in the Infrastructure Space

Digging through the wealth of data generated from the Infrastructure Services blueprint, this report uncovers some of the major trends at play.

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Point of View

NGA sharpens focus on HR and Payroll services, sells UK&I software division

This PoV assesses NGA HR's disposal of its long-held UK&I software business, and what it means for the future.

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Point of View

The inaugural FORA Council Mandate – Chicago 2017

A New Industry Emerges to set the Digital Operations Agenda

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Point of View

NIIT Tech’s Tron Smart Automation Platform: More Reality than Science Fiction

As organizations progress toward the OneOffice, automation platforms like Tron Smart Automation Platform provide a critical lever to accelerate the journey

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Point of View

The Raw Truth About RPA

The market for RPA continues to be obfuscated by smoke and mirrors. HfS' Summit in Chicago provided a realcheck what really is on buyers’ minds.

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Point of View

What Difference Does Design Thinking Make in Healthcare Services?

Dr. Pracha Eamranond on the value of using design thinking to consider the patient experience before, during, and after a visit to a hospital.

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Point of View

Infographic: The State of Automation & AI

The first-of-its kind research involving 400 senior IT and operations executives on the maturity of automation and AI on business operations.

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