Research & Insights

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The 4 Distinguishing Characteristics of Highly Successful RPA Initiatives

Our research shows that the RPA client experience is bi-polar. In this PoV, we drill down to understand the 4 characteristics of successful clients

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Point of View

The HfS 1-2-3-4 Research Agenda

The updated HfS Research Agenda, serving the real needs of our clients through impactful knowledge and insights.

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Point of View

Citizen-Centered Public Sector Organizations Operate As “OneOffice”

Real examples of how U.S. government agencies are putting citizen and employee interest at the heart of designing a more efficient way to work.

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Point of View

The Back Office Is Key to Meeting Digital Expectations

An Executive Viewpoint POV focused on the key takeaways from a roundtable discussion with business executives discussing their digital ambitions

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Point of View

The Spectacular Volatility of Cryptocurrencies and the Role of Blockchain

This PoV discusses the seven factors behind the dramatic cryptocurrency volatility in 2017

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Point of View

Entering The Age Of Insurance Policy Administration As-a-Service

HfS Research undertook a research study on delivering policy administration As-a-Service, surveying 50 P&C insurance executives.

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Point of View

The 2017 AI-Powered OneOffice Premier League Table

This report provides an assessment of the technical building blocks of AI and a ranking of the leading service providers on performance

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Point of View

Voice of The Customer: Microsoft Dynamics Services

This report outlines client buying behavior and preferences in the Microsoft Dynamics services market.

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Point of View

Massive Savings for Utility Customers

A massive push to promote battery storage in the United Kingdom, public policy changes, and legacy utilities struggling to hold on to customers.

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Point of View

Industry 4.0: Bringing It All Together With Four Fundamentals

What is Industry 4.0? When somebody says they have Industry 4.0 solutions, ask them whether their solutions have these four characteristics.

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Point of View

HR Customer Story: Protecting the Investment in Job Candidates

This POV offers a practical framework for highlighting the cost of job candidates opting out of the process and a way to reduce associated costs.

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Point of View

Moving beyond the numbers in healthcare to drive and measure change

While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.

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