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GBS rebranding: The starting point to help enterprises balance growth and cost priorities

GBS leaders need to focus on value-based outcomes and rebrand as a strategic partner to drive organizational strategic objectives.

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Point of View

Don’t get flummoxed by data estate modernization. Get focused.

Learn how a leading US Bank worked with Capgemini and Google to modernize its data estate.

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Point of View

In conversation with Ian Barkin: Dig deep to surface process truths

HFS interview with Ian Barkin on how he sees the process intelligence space evolving.

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Point of View

Modernize or risk disintermediation—A global payment services leader reinvents merchants

Our research is informed by a recent survey with 150 payment providers.

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Point of View

Automate the mundane to focus human empathy on emotional touchpoints

Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.

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Point of View

NFTs are more than Bored Apes—and they could play a role in your organization

Enterprises of all shapes and sizes should look beyond consumer hype and endeavor to understand NFTs.

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Point of View

The seven hills of nearshoring: Lisbon might be Hitachi Vantara’s best-kept secret

Enterprises looking for a partner with a nearshore presence in Europe should take a close look at Lisbon and Hitachi Vantara.

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Point of View

UMass Memorial proves access to clinical care is key to good patient outcomes

Expert partners and committed leadership are critical to ensure patients can access the right care at the right time.

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Point of View

Don’t let ChatGPT distract from the value of generative AI in healthcare

Leverage the excitement of ChatGPT to craft a practical roadmap of embedding GAI to drive disruptive innovation.

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Point of View

Manufacturers must break down IT/OT silos for effective digital transformation

Get more from your manufacturing business by harnessing data from operational technology, IoT, and IT.

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Point of View

CPOs demystify the new value equation for procurement.

HFS and Infosys BPM co-hosted a digital roundtable with a diverse mix of 16 global procurement executives.

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Point of View

SAP S/4HANA conversion is costly, and delaying it makes it even costlier

Enterprise leaders should be mindful that delaying S/4H migration will impact different organizational factors unfavorably.

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