Research & Insights

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Point of View

HFS’ Four Phases of Paradigm Shock drives the people-powered organization

Leadership needs to pivot at a pace many have never experienced, and only time will tell if organizations can ignite their people to turn the tides.

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Point of View

Focus on customer relationship management and flexibility while serving IoT and Industry 4.0 clients

In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could

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Point of View

Follow an integrated technology approach for a 5G-enabled supply chain

In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.

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Point of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t me”

The SBA prohibited lenders from using RPA. And there is one big lesson for practitioners to learn from this, namely that automation cannot live in a vacuum.

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Point of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best practices in a highly competitive market

In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and

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Point of View

Keep an eye on COVID-19 drone use cases for future business opportunities

In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this

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Point of View

Enterprises – evaluate IT service partners as viable options for contextual AI solutions

In this PoV, we examine how HCL is rising to the challenge of supporting clients with contextual solutions incorporating its AI products portfolio.

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Point of View

Providers must show clients they’re taking talent development seriously—big bang investments like KPMG Lakehouse set the pace

Clients and future talent are looking for reassurance that providers are taking learning and development seriously.

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Point of View

CIOs must balance the new without throwing out the old tools that still add value

Smart CIOs will balance the requirements of the new with retaining older systems, processes, and tools that still add value.

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Point of View

If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more: Power Automate has hit general availability

Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA).

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Point of View

Develop transformational Jedis to drive change in your business, says Celonis’ Alex Rinke

HFS’ Phil Fersht recently sat down with Alex Rinke, the co-CEO of the process-mining unicorn Celonis, to talk through the company’s journey, key client and

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Point of View

Learn from the Paradigm Shock: Ignore BCP/DR at your own peril

The IBM GBS story to scale WFH post Covid-19

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