Accurate, visionary, and thought-provoking insight into issues that impact your business.
September 28, 2020 HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.
September 10, 2020 An agricultural equipment manufacturer partners with Infosys to ensure farmers have the tools and capabilities they need to feed the world
August 28, 2020 Let’s not limit the possibilities with a reductive approach to mining vs. discovery. “Process intelligence” gets at the heart of the unifying outcome that
August 25, 2020 Top BPO leadership has developed a manifesto to lead the industry into the future of services
August 19, 2020 This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
August 3, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
July 30, 2020 With cybersecurity pegged to sit high on C-Level agendas over the next 24 months, providers are working hard to buy in the capability they need to deliver new
July 30, 2020 To best explore the mortgage industry’s future, we went to the experts and spoke with various lenders and providers supporting the industry.
July 30, 2020 Business, data, and analytics leaders will find great value in Ellie Mae’s example of data modernization with the help of partner, Persistent.
July 30, 2020 While the pandemic pushed providers to lose alpha, cloud computing could step in to support the imbalance with the right talent pool.
July 30, 2020 What does cultural fit really mean? This article explores how providers can differentiate through the flexibility and integrity of their staff.
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