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Point of View

Taking a Closer Look: Excerpts from Interviews with Sandy Khanna of BT Group

Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.

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Point of View

Make Digital Twins Be Your Enterprise’s New Best Friend in an IoT World

Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.

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Point of View

Smart Analytics Impacts Your Competitive Edge with Predictive OneOffice Capability

Survey-based report from 262 enterprise decision makers on their use of data and analytics as strategic assets

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Point of View

How the NHS Could Save $650m Using RPA to Combat Complexity, Save Money, and Bring Admin Staff Back from the Edge

This POV looks why healthcare leaders should investigate robotic process automation (RPA), which battles complexity, digitizes broken workflows, reduces costs,

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Point of View

Get Ahead of Automated Machine Learning (AutoML) to Accelerate Your AI Roadmap

In this POV, we’ll explore the emergence of Automated Machine Learning (AutoML) which is making it much more feasible to use machine learning algorithms to

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Point of View

The Big Green Monster Is Back to Punish Your Lousy Cloud Carbon Footprint

As more enterprises look to the cloud as the platform for their digital business, we take a look at the looming cloud carbon footprint crisis.

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Point of View

Why a Smart Analytics Strategy Is Critical to Driving Your Digital OneOffice Transformation

It is critical for business leaders to think about getting value from data more deliberately and effectively than in the past.

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Point of View

Bring Enterprise Leaders Together to Succeed in the Behemoth Goal of Modernizing Legacy Operations

This insight outlines a recent HFS FORA Roundtable, where delegates assessed their enterprises’ digital maturity, and the group learned from top enterprise of

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Point of View

Signal Remains Green for GE Transportation

HFS Research had a candid conversation with Rakesh Jain about the future of GE Transportation and his experience with GE.

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Point of View

Forget “Omnichannel:” Your Future Is Intelligent Customer Engagement

The contact center isn’t really dying; we are witnessing the birth of intelligent customer engagement.

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Point of View

Artificially Intelligent Agriculture Anyone? Aquabyte, Plenty, and Soft Robotics Take Agribusiness into the Robotic Age

Emerging technologies are often applied to consumer-driven industries like banking, but they are finally making there way into agriculture.

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Point of View

Travel and Hospitality Firms: You Must Reinvest Now to Anticipate the Needs of Your Customers

How the long-term health of the THL industry is dependent of digital transformation, not only short-term profits

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