Research & Insights

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Highlight Report

TCS approach suits firms seeking resilience in an evolving tech landscape

TCS wants you to embrace change—balanced with the need for enterprise resilience.

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Horizons Report

HFS Horizons: Healthcare Payer Service Providers, 2024

An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.

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Highlight Report

Midmarket leaders are the new targets in tech services battle for growth

Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.

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Highlight Report

Inflection AI bounces back to serve enterprise AI wish list

Rumors of the death of Inflection AI have been greatly exaggerated.

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Point of View

Energy and utilities firms should transition while leading is still an option

HFS Research sets out a new energy and utilities research framework and launches the Horizons study.

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Point of View

Focus retail and CPG GenAI investments on the core but leave room for innovation

A roundtable discussion of Retail and CPG enterprise executives.

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Point of View

Assemble the tech you need to shift AI from tool to agent

Understand the tech behind agentic AI to help you understand how this new kid on the block can work for you.

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Point of View

Operational integrity is the key to flexible scaling with GenAI

GenAI transforms enterprise functions, enabling more agile workflows while thriving in well-established operational frameworks.

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Point of View

Generative Enterprise Services 2024: Our half-term report with lessons for every enterprise leader

Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.

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Highlight Report

Reinventing GBS as generative business services

A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.

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Point of View

Transforming India’s GCCs: From cost optimizers to innovation powerhouses

GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.

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Point of View

GenAI decision matrix for CPG: STOP experimenting and START implementing

HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.

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