Accurate, visionary, and thought-provoking insight into issues that impact your business.
August 21, 2020 This highlight discusses about Bosch GuardMe, a lone worker protection solution.
August 20, 2020 KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
June 17, 2020 Deloitte’s approach aligns business leaders for maximum impact
June 2, 2020 How five companies are using digital associates to create better experiences for stakeholders
May 1, 2020 The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global
April 30, 2020 Business leaders must prioritize data and analytics investments toward better customer handling, forecasting and business planning, and operational process and
April 28, 2020 This report examines the capabilities of 14 data science and machine learning platform vendors in practices of innovation, execution, and customer criteria.
April 27, 2020 Asynchronous messaging should simplify interactions for both the consumer and the agent.
April 20, 2020 Front office services are set to be hardest hit, but providers are leveraging previous investments to rise to the challenge
April 6, 2020 From pilot tests to "bot bashing" -- How TD Bank integrates digital associates in the workplace
April 3, 2020 Times of crisis must drive a new digitally optimized customer service model
April 1, 2020 This report analyzes and rates 13 digital associates products across innovation, execution, and voice of the customer criteria.
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