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Market Analysis

ITMS and BPO Contract Analysis—Q2 2021

This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.

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Highlight Report

AML RightSource rising—the firm bags its 5th acquisition of 2021 with QuantaVerse

AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A

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Point of View

Make automation about technology at your peril

How Bayer and Deutsche Post are aligning people, process, and change to make automation native.

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Highlight Report

Accenture acquires HRC Retail Advisory to expand retail strategy capability

Helping retailers accelerate their digitalization amid disruption.

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Point of View

How People’s United Bank worked with Pega and Virtusa to create customer personalization

Read how People’s United Bank used Pega to transform the its customer experience to remain competitive.

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Point of View

Applications are dead, DATA is everything

Applications are dead, data is your North Star in the journey to Cloud Native.

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Point of View

Set structure and get business-wide buy-in to achieve value at scale with automation

Health services company Cigna is setting the pace for automation use at a strategic scale.

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Highlight Report

Capgemini’s Financial Services TechnoVision 2021 framework is more than meets the eye

Capgemini has released its Financial Services TechnoVision framework externally for the first time.

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Point of View

Ignore the digital health semantics, and focus on the outcomes

A digital health framework that helps organize our thinking about this vast market segment.

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Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.

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Highlight Report

Roboyo acquires AKOA and stakes claim to intelligent automation services crown

Roboyo becomes the world’s biggest intelligent automation professional services company with its acquisition of AKOA.

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Point of View

Adopt emerging tech before it becomes table stakes

Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are

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