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Data Viewpoint

NA learns fast from process intelligence pilots

NA & Asia-Pac are learning fast from process intelligence pilots – now they’ve both opened a scale gap on Europe.  

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Data Viewpoint

BFS firms expect more from partners in cloud journeys

BFS firms expect partners to play a critical role in defining outcomes and providing right tools as part of their cloud journeys.

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Point of View

To react to disruption rapidly, build a foundation of customer-centric experience design

How Premier set up a unique digital customer experience that came to the rescue in a crisis

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Highlight Report

HFS Highlight: IBM strengthens its Salesforce services value proposition in hot growth markets with the acquisition of Waeg

IBM acquires second Salesforce Platinum partner in 2021 to increase its value proposition in this competitive market

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Point of View

To win trust, business leaders must take control of AI

Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.

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Highlight Report

HFS Highlight: Leaders must battle hard to avoid being de-railed on their journey to cloud native

Leaders at Wipro-supported HFS Cloud Native roundtable aim to double down on people and culture to avoid being derailed by the pandemic's second wave

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Data Viewpoint

HFS Data Viewpoint: Native Automation is arriving fast – but the augmented workforces it promises are not evenly distributed

Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.

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Hot Tech

Hot Vendors Compendium 2018-2022

Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.

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Point of View

A Cloud Native mindset avoids swapping one technical debt for another

IT leaders can side-step costly challenges in cloud adoption if they maintain a OneOffice Mindset within a structured, innovation-focused journey to cloud - and

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Point of View

OneOffice, One World – The pandemic must inspire us to address climate change – which has no vaccination

We can’t vaccinate our planet when things get really bad—we must cure it ahead of time.

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Market Analysis

ITMS and BPO Contract Analysis – Q4 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.

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