Research & Insights

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Point of View

Are CHROs hiding a generational opportunity from the CFOs?

There is a generational opportunity to improve health & care for employees if CHRO's and CFO's can collaborate and innovate.

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Highlight Report

Get ahead of customer demand with “citizen” predictive process monitoring

Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.

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Top 10 Report

ServiceNow Services 2021

New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.

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Hot Tech

HFS OneOffice Hot Vendors Q1 2021

We present the HFS OneOffice Hot Vendors Report for Q1 2021. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value for the

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Point of View

HFS Vision 2025: The New Dawn to Become a OneOffice Organization

HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,

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Point of View

Are North American enterprises missing the process intelligence party? Don’t be fashionably late.

Our research found that over half of process intelligence engagements are in Europe, which means North American enterprise could be missing the party!

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Point of View

Propel your business operations “Straight to Digital” with Digital Associates

How five companies are using digital associates to create better experiences for stakeholders

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Highlight Report

HFS Highlight: Cognizant enters Workday services market by acquiring Collaborative Solutions

Cognizant continues to make significant investments in 2020 – with a bold move to gain stronger talent base

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Point of View

COVID-19: Mid-level managers need to nail their soft-skills in this crisis

Furloughs and lay-offs definitely stress employees, but employees working remotely have witnessed a unique problem from mid-level managers during this pandemic.

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Point of View

If you plan to automate processes with SAP, consider SAP’s evolving intelligent RPA for your toolbox

According to SAP “77% of the world’s transaction revenue touches an SAP system.” So, it’s hardly surprising that SAP is directly facilitating process a

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Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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Point of View

Service providers should be scrambling to digitally transform the Indian cricket market

Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.

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