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July 2, 2021 Analysis of eight specialist service providers across execution, innovation, OneOffice, and voice of the customer criteria.
May 19, 2021 New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.
March 11, 2021 The HFS Market Analysis Disruptive Cloud Service Providers examines vendors likely to challenge global services firms for delivering regional, industry, and
February 2, 2021 Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence
January 20, 2021 This report analyzes service providers developing conversational tools across a defined series of innovation, execution, and voice of customer criteria.
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