Research & Insights

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Top 10 Report

HFS Top 10: Digital Associates Services

This report analyzes service providers developing conversational tools across a defined series of innovation, execution, and voice of customer criteria.

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Hot Tech

HFS Hot Vendors Q4 2020

We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Point of View

Make Use of the Pandemic Shock to Remove the “Friction” in F&A

Musings from HFS’ F&A Digital Roundtable

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Point of View

The rise of attended automation: how to get it right

As the OneOffice vision evolves beyond breaking down silos for better CX, the importance of EX and attended automation’s role are clear.

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Point of View

Automation should be native to your organization to achieve digital nirvana

In HFS’ recent digital roundtable, supported by IBM, a select group of enterprise delegates gathered to discuss automation’s role in achieving digital

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Point of View

HFS Vision 2025: The New Dawn to Become a OneOffice Organization

HFS sees a “new dawn” emerging from the fog of 2020, and what is clear is that technology alone cannot absorb what has been the biggest shock of a lifetime,

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Highlight Report

HFS Highlight: KPMG Using Low Code/No-Code Services to Accelerate Digital Transformations

This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services.

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Highlight Report

HFS Highlight: HCL’s DRYiCE software progresses toward the OneOffice

HFS assess the progress of HCL DRYiCE, a set of proprietary AI and Automation solutions

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Point of View

Five ways the pandemic is forever changing integrated automation

HFS’ Digital Roundtable points to the need for sustaining momentum and driving a culture of genuine process change to achieve post-pandemic digital success.

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Highlight Report

HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from process streamlining to automating

In Another Monday, Hyland has found the opportunity to break out from the content management mold.

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Highlight Report

HFS Highlight: Kryon proves the value of full-cycle automation at its own “Olympics” – who needs Tokyo 2020

Kryon is becoming more than just the industry’s first-mover; FCA is delivering tangible business value for some new frontline clients.

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Highlight Report

HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Roboyo, one of the rising stars covered by HFS, announces a meaty Series A round to the tune of €21 million.

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