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Point of View

RPA software vendors: squelch the rhetoric and get down to helping your clients learn and scale!

The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid

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Point of View

Solve the Automation Scale Challenge with Integrated Automation

Enterprise leaders need to prioritize an integrated intelligent automation approach to achieve adoption at scale

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Point of View

Enterprises must beat down their process debt to help their humans achieve automation success

How to strike a balance between people, process and digital technologies to create an augmented workforce at scale

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Point of View

The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

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Hot Tech

THE HFS HOT VENDORS Q4 2019

We present the HFS Hot Vendors Report for Q4 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for

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Top 10 Report

HFS Top 10 Robotic Process Automation (RPA) Software Products 2020

This report evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.

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Point of View

Microsoft is saying “Game on!” to RPA vendors with Power Automate in its Power Platform–get ready for an automation software showdown as vendors

Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.

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Point of View

Drive meaningful customer experiences with equally meaningful employee experiences

Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees

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Top 10 Report

HFS Top 10 Retail and CPG Services 2019

This report analyzes and rates 17 service providers serving the Retail and CPG industries across innovation, execution, and voice of the customer criteria.

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Point of View

The New RPA Manifesto

HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.

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Point of View

Need to address unstructured data challenges with RPA? Combine it with intelligent capture.

With the Triple-A Trifecta on the brain, HFS attended ABBYY’s recent customer- and partner-focused Content IQ Summit in Nashville to see how the company is as

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Point of View

Change the game with verticalized AI: NIIT Technologies’ unique play as a post-digital firm

Enterprise AI leaders must leverage AI solutions at the intersection point of horizontal technical AI capabilities and vertical-specific depth.

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