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Highlight Report

“Unstoppable companies” need to adopt a new automation mindset

Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.

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Highlight Report

RCPG ecosystem strategies for the hybrid world

EY’s holistic approach to the future of retail.

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Point of View

Learn from the SaaS choices of OneOffice™ leaders: Part six—process intelligence

In this sixth in a series of seven on the SaaS choices of OneOffice leaders, we focus on process intelligence.

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Highlight Report

QX’s acquisition of Chazey Partners —a credible threat to large F&A BPOs

Synergy delivered with QX acquisition of Chazey and the combine entity competitive position against larger services providers.

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Highlight Report

With ethical issues surrounding Pega, do you still want them in your ecosystem?

Pega has been ordered to pay damages for misappropriating Appian trade secrets. Will you still want them in your ecosystem?

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Highlight Report

Why WorkFusion’s launch of an AI-enabled digital workforce might work

WorkFusion has simplified its approach and may have the droids we’ve been looking for.

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Point of View

The right questions helped Novuna close its digital capabilities gap, with Workato

How Novuna saved millions and revolutionized how it works, with an automation and integration platform with Workato at its heart.

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Highlight Report

Appian retires unlimited bot pricing and makes enterprise demand for combined tech easier to consume

Appian has binned its unlimited bots pricing offer in response to customer demand for automation beyond the bot.

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Market Analysis

HFS banking and financial services coverage, 2022

BFS enterprises need to go beyond functional digital to OneOffice™ and OneEcosystem™. Our 2022 research agenda covers how.

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Highlight Report

UiPath eyes integration prize, but customers still search for automation value

UiPath is dominant in RPA, but with its share price falling fast, it is desperate to carve itself a bigger role in the enterprise.

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Hot Tech

HFS OneOffice Hot Vendors: Q1 2022

This report profiles seven players we designated as HFS OneOffice™ Hot Vendors based on our rigorous assessment during Q1 2022.

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Point of View

How an ecosystem of service and technology partners can help you scale your automation program

How a telecommunication giant scaled an automation program to handle more than 1 million emails a year.

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