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Point of View

HFS’ “RPA is dead” prophecy comes true as UiPath ends its “bot for every user” narrative

To propel its next growth phase, UiPath must center its narrative around the demands of the Generative Enterprise™.

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Highlight Report

Coforge breaks the billion barrier, offering intimacy at scale for needy customers

Coforge joins the growing gaggle of mid-tier IT and business services providers to cross the $1 billion annual revenue mark.

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Highlight Report

What did Cognizant do to strike a billion-dollar deal with CoreLogic?

Cognizant’s decade-long relationship did not secure the win—its end-to-end proven capabilities did.

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Highlight Report

Banks are quietly moving from Hitachi Vantara technology to services

Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.

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Highlight Report

Foundever rebrand makes life simpler for enterprise customers

Sitel Group’s 750-plus customers have a new name to get used to. Here's why, and the difference it is going to make.

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Highlight Report

Cognizant responds to enterprise demand for an advisory-forward delivery model

There has been an inexorable move by all BPO and ITO service providers to ramp up their consulting and advisory arms.

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Point of View

Strategies for developing the data-led enterprise: Q&A with EXL’s Ankor Rai & Gaurav Iyer

Q&A with Ankor Rai & Gaurav Iyer, senior executives at EXL on what “data-led solutions” mean and how the industry is shifting.

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Point of View

Evolving automation to spur business services for enterprise growth and innovation

How Xerox is leveraging Workato to realize its ambition to create autonomous processes.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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Market Vision Paper

Generative AI could provide the tipping point that obliterates the people-centric outsourcing model

Advancing AI technologies are poised to shake up the outsourcing world.

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Highlight Report

To fast-track transformation value, enterprises must focus on the employee experience

Digital transformation programs are failing to realize the value that enterprise leaders expect. EX holds the key to improvement.

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Highlight Report

Kyndryl levels up its advisory services with Consult practice

Kyndryl launches Consult to drive business value for its customers.

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