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Point of View

Ireland and Israel lead cybersecurity services delivery — here is why

CISOs or cybersecurity leaders must build a coherent location strategy in their plans - Ireland and Israel have a lot to offer.

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Market Vision Paper

Genpact is becoming an agent of change for business services

In the next-gen operating model, data emerges as the North Star for business process management services.

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Market Vision Paper

CSS Corp becomes Movate to emphasize its culture for innovating with customers

The future of services is about unlocking new sources of value with outcomes-focused partnerships.

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Point of View

Meet the next-generation BPM industry

BPM industry leaders must be the champions of this change, or else new companies will emerge and unseat them.

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Point of View

The five fundamentals of digital transformation

Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.

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Highlight Report

Publicis Sapient drives domain expertise and shared purpose for BFSI clients

Strategic transformation partnerships in financial services are evolving from effort to performance to shared purpose in real time.

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Point of View

Goodbye, Top 10s. Hello, HFS Horizons!

The 2023 HFS research agenda aims to help enterprises align their strategy and investments around value.

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Highlight Report

FPT Software must back its tech capabilities with the domain expertise to win new markets

FPT Software has reimagined its position to expand to new markets with attractive tech capabilities and innovation.

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Point of View

Make purpose your anchor in these uncertain times

Everything we knew as stable is under assault. Deeper purpose-led relationships hold the key to success in turbulent times.

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Highlight Report

Get ahead of customer demand with “citizen” predictive process monitoring

Apromore has added predictive process monitoring to its platform with a “citizen”-friendly coding-and-data-scientist-free approach.

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Highlight Report

MuleSoft aims to drive RPA discussions back to an end-to-end process

MuleSoft RPA is now integrated and available as part of the wider Salesforce platform.

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Highlight Report

Data is the key to unlock a refreshed vision for managed services

A look at EY's angle on the managed services market opportunity.

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