Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 17, 2020 There has been a decrease in IT spending during the Pandemic along with a shift in overall business challenges around activities associated with greater in the
November 19, 2020 20 enterprise leaders share their strategies for transforming CX and EX in a virtual world
November 4, 2020 Five key aspects of Accenture SynOps for Finance to help you further understand and evaluate this comprehensive, yet complex solution
September 3, 2020 Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.
April 3, 2020 Times of crisis must drive a new digitally optimized customer service model
February 26, 2020 In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.
February 4, 2020 Over the past 18 months we have talked at length with enterprise buyers about the trials and tribulations of ServiceNow implementations. One this is at the of
January 30, 2020 This report evaluates how well 17 RPA software companies are supporting and enabling their clients to scale their automation programs and drive real change.
December 18, 2019 The latest state of the operations and outsourcing survey results for 2019
November 29, 2019 This report analyzes and rates 14 service providers serving the Life Sciences industry across innovation, execution, and voice of the customer criteria.
September 2, 2019 HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel.
March 6, 2019 Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these
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