Research & Insights

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Point of View

Designing for data is the way forward for digital operations in the Nordics

Nordic enterprises striving to move up the digital maturity curve must design for data.

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Data Viewpoint

Delivering on contractual commitments is hygiene, but you get what you pay for

We analyzed the commercial models used in 1800 F&A BPO, including nearly 300 recent contracts, to understand client expectations.

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Point of View

Digital health primary care is about to disrupt health plans

The continued maturation of digital health for primary care will disrupting health insurance in the US

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Point of View

Net-zero roadmaps: Sustainability in 2022 must center on transition planning

COP26 marked a shift from ambition to action. But less than 20% of organizations have the transition plan they need

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Top 10 Report

HFS OneOffice™ Services Top 10: Digital transformation in action

The culmination of the HFS OneOffice Services Top 10 series, ranking the best of the best in digital transformation capabilities.

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Highlight Report

SME SAP S/4HANA clients risk migration delays if they wait on help from Tier-1 systems integrators

SME’s can consider mid-tier and niche services providers for their ERP migration; We discussed briefly on this.

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Hot Tech

HFS OneOffice Hot Vendors: Q4 2021

Welcome to a record-breaking HFS OneOffice Hot Vendors report - our first since launch in 2018 to include 10 emerging players.

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Top 10 Report

Utilities Services Top 10, 2022

An assessment of the utilities industry and its leading business and technology service providers.

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Data Viewpoint

Don’t let antiquated partnerships become the most dangerous legacy in BFS enterprises

If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.

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Data Viewpoint

Process mining and discovery leads the way as enterprises seek better ways of working

Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.

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Highlight Report

Oracle indulges in a copycat transaction in a desperate bid to enter healthcare

Oracle’s acquisition of Cerner is a poor deployment of enormous capital without any accretive value to itself.

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Point of View

Concentrix acquires PK, but will this be transformative to its CX capability, or yet another fringe addition?

Concentrix recently announced its latest acquisition of global UX/CX design engineering company PK in a significant bid to break into the “design market.

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