Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 15, 2011 This year’s State of the Outsourcing Industry in 2011 report delves into how mind-shifts towards outsourcing are changing during a time where we have from
November 16, 2011 A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
November 11, 2011 Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders.Yet, the benefits of implementing a (GBS)
November 11, 2011 HfS Research recently attended an analyst event hosted by Kenexa, a leading provider of recruiting and talent management solutions. Kenexa has grown rapidly and
November 4, 2011 This exhaustive study maps the service, quality and scale of the Latin American market, principally for buyers and influencers to understand what Latin America
October 31, 2011 Instead of fixing things first, you outsourced your junky processes almost completely intact. Now in the (hopefully) capable hands of your lower cost service
October 31, 2011 Although undergoing change, retailers' essence is still inventory and demand management, supply chain optimization, and meeting margins. To them, outsourcing to
October 31, 2011 With the rise of customer empowerment and the increasing relevance of online social channels, CMOs are seriously considering outsourcing once unthinkable to in
October 30, 2011 The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out
October 11, 2011 Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, and
October 11, 2011 Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy
September 30, 2011 Genpact has worked with Nissan for more than six years providing various BPO services. Adding HR services seems like a natural extension of these services, even
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