Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders – especially when many are non-standard, fragmented, or even siloed. There is no doubt that reforming the plethora of prior investments, uncoordinated contracts, and vociferous human capital (in the midst of a turbulent business environment) requires courage. Yet, the benefits of implementing a Global Business Services (GBS) strategy merit the effort.
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