Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, cloud computing, and SaaS in a singular managed service delivery model.
Today, most enterprises are experienced outsourcers. They’ve earned their stripes by slashing their conspicuous operational costs with predominantly labor-based outsourcing engagements, particularly in labor-intensive areas such as software maintenance and development, customer management services, transactional accounting, and administrative HR. These organizations have learned that labor arbitrage alone cannot deliver breakthrough outcomes. To achieve substantially better results, these organizations are shifting their focus to areas where more complex processes and technology changes are required. Yet, these changes are nothing new. Over the last two decades, companies have invested trillions of dollars upgrading systems, integrating data, and reengineering processes.
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