Research & Insights

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Data Viewpoint

New investment trend suggests potential change in the patient engagement paradigm

The results of HFS’ Pulse study for 1H 2022 tell us a lot about the technology trend across the healthcare provider segment.

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Point of View

Confidence is the vital role for services firms in sustainability

There’s a glaring sustainability opportunity. But we need organizations to get over the commercial excuse.

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Point of View

Business must solve sustainability. Policy and the public cannot

Policymaking and the public will not move quickly enough to address climate change or any of the global sustainability context.

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Point of View

We must make the IT and business services industry sexy again

We must make the IT and business services industry sexy again for our top talent.

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Data Viewpoint

Retail and CPG firms are missing their sustainability potential

RCPG companies need a load more sustainability leadership for strategies to cascade throughout organizations and value chains.

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Highlight Report

Three ideation capabilities leaders must master to win

Maintaining agility, being open to alternative ideas, and staying curious are the difference between success and calamity.

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Point of View

The five fundamentals of digital transformation

Focus on the five fundamentals of one office organization to unlock new sources of value in a digital transformation.

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Market Analysis

Sustainability Services: The state of the ecosystem

A market analysis and ecosystem map of the sustainability consulting, technology, and services landscape.

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Horizons Report

HFS Horizons: Cloud Native Transformation, 2022

The inaugural HFS Horizons: Cloud Native Transformation, 2022 report examines the capabilities of 20 leading providers.

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Data Viewpoint

SaaS vendors must build ecosystem-driven security integration capabilities

SaaS vendors must build ecosystem-driven security integration capabilities.

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Data Viewpoint

Experience strategy for the hybrid world is CX leadership’s greatest challenge

Balance both the physical and virtual worlds for brand experience.

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Highlight Report

RPA at the crossroads—to ISV or not to ISV?

Is there life left in the RPA-centric automation market, or are customer requirements shifting toward the ISV ecosystems?

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