Research & Insights

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Highlight Report

Great Hurry + Great Resignation provide conditions for Leapwork to scale

No code software test automation platform Leapwork doubled its headcount and customer count in the last year.

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Highlight Report

It’s the perfect time to invest in process intelligence

HFS analysts recently attended the London and New York stops of Celonis’ World Tour. There was one clear takeaway.

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Point of View

The glaring sustainability opportunity: ecosystem leadership must overcome excuses

Our systems are not good enough to address sustainability. Too many firms use this as an excuse for not moving first.

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Highlight Report

Doculabs and Celonis connect people and technology to drive business value

This partnership is another example of how Celonis pulls partnership levers to deliver value for clients through collaboration.

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Point of View

The great GBS pivot: From process excellence to digital value at scale

The future of global business services is data-driven.

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Point of View

The Seven Pillars of Cloud Native Operations

Operationalizing cloud native transformation must become a boardroom priority. We explain why.

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Top 10 Report

HFS Top 10: Capital Markets Services, 2022—Formidable Challengers

An assessment of the most compelling challengers supporting the global capital markets services industry.

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Point of View

Your cloud transformation will fail if it is not grounded in business objectives

To help envision and articulate the outcomes for cloud native transformation, we have identified six vectors.

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Top 10 Report

HFS Top 10: Sustainability Services, 2022

This report delivers our 2022 assessment of the leading sustainability consulting, technology, and services firms.

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Data Viewpoint

Energy and utilities companies sprint to fix their supply chains

Single-source dependencies can be a nightmare – energy and utilities companies learn an important lesson from the pandemic.

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Point of View

AI holds the cards when everyone has the same access to Web3 data

In Web3, everyone has the same access to data. Advantage resides in the power of your AI.

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Highlight Report

Skills shortage demands friendly digital help for stretched teams

Enterprises need industry-savvy digital help that their teams can direct with ease, and that pressured people see as friends.

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