Research & Insights

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Point of View

Automate the mundane to focus human empathy on emotional touchpoints

Bots can't manage people through tough times. Use them to give yourself and your teams the time to be human.

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Highlight Report

Agility and market readiness are essential for CFOs to be strategic partners

TCS augmented its service portfolio, enabling CFOs to become change agents and transformation partners.

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Highlight Report

Hexaware maps out how payment providers can keep up with customers

Consumer expectations and emerging technologies are driving a rapid evolution in payments and demanding payment providers to modernize.

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Horizons Report

HFS Horizons: ServiceNow Services, 2023

ServiceNow is no longer a capability discussion, rather the ecosystem is pivoting to transformation.

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Highlight Report

Enriching employee experience is crucial to sail through the talent crisis

Without purpose and empathy, old-school management will be left behind.

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Market Analysis

The 2023 BFSI research agenda

Here's what HFS has in store for BFSI industry coverage in 2023.

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Highlight Report

Accenture embeds science to power its pharma offerings with Bionest

Accenture’s recent acquisition of Bionest brings niche skills that will help pharma develop strategies for complex treatments.

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Highlight Report

EY’s ChatGPT-infused payroll managed services target low-cost EX gains

EY unleashes Microsoft Azure based OpenAI on its managed services for payroll

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Highlight Report

Infosys’ ties with ServiceNow offer confidence for firms in transformation

Large organizational transformations demand reliable partnerships between an enterprise's technology, and services providers.

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Highlight Report

Banks are quietly moving from Hitachi Vantara technology to services

Banks see value in Hitachi's services in helping with their digital transformation journey it just needs to market itself better.

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Highlight Report

Industrial clusters are a step toward the critical mass sustainability needs

Accenture has made industrial clusters a cornerstone of its sustainability and energy transition efforts.

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Market Impact Report

The payment providers’ playbook for practical, innovation-led transformation

HFS Research, in partnership with Infosys, surveyed 150 payment providers across North America and Europe.

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