Research & Insights

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Point of View

Look for “Bot-able” Processes to Drive Enterprise-wide Automation

HFS assess Quad’s real-life experience of envisioning, deploying, and scaling automation across 29 departments.

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Market Vision Paper

Cognizant’s Ambition to Engineer the Modern Enterprise

What is Cognizant's strategy to revitalize, survive and thrive in the pandemic economy? To understand demand-side perspectives on the future of business and and

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Highlight Report

HFS Highlight: WNS could finally make its mark on the crowded BFS space with its FinTech strategy

We spoke with WNS and some of their growing roster of disruptive clients to find out more about the provider’s unique move into the FinTech market.

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Market Analysis

ITMS and BPO Contract Analysis—Q3 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

Crucial new robotics segments to watch: collaborative bots will reign in the socially distant era

The PoV explores industrial robotics landscape and describes how service providers can align themselves to it.

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Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

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Top 10 Report

HFS Top 10: Triple-A Trifecta Services 2020

This HFS Top 10 report assessed service providers on how well they are helping clients with the Triple-A Trifecta technologies and related services.

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Highlight Report

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health benefits

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with investments in AI and analytics driven Health Insights.

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Highlight Report

HFS Highlight: Accenture continue to strengthen their Industry X with the acquisition of industrial operations consulting firm Myrtle Consulting

Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.

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Point of View

Banks must digitalize debt collection processes to survive the pandemic

While BFS as a whole may have been less impacted by the pandemic as other industries, some segments, such as collections, are much more exposed.

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Point of View

Explore seismic shifts in sustainability services for your green recovery

Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.

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Highlight Report

HFS Highlight: Genpact acquires critical e-commerce capability to expand Rightpoint

Genpact's latest acquisition expands its experience capabilities targeted at digital commerce

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