Research & Insights

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Point of View

Why Enterprises Are Leaving Themselves Open to Significant Risk

Are enterprises ready for almost-inevitable internal and external security breaches? This report combines information from 300 IT professionals about the facing

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Top 10 Report

HFS Top 10 Blockchain Platforms 2018

See the Top 10 blockchain platforms, ranked based on discussions with power users and analysis of 550 blockchain engagements across industries and across the

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Market Analysis

State of Operations and Outsourcing 2018

The latest joint research from KPMG Global Advisory and HFS Research reveals the state of the operations and outsourcing in 2018.

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Point of View

Get Started with the Digital OneOffice: The Yokohama Story

A 100-year-old manufacturing company tackles digital customer engagement

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Point of View

Untangling the Gordian Knot: The HFS Dummies’ Guide to Enterprise AI

Confusing terminology stops organizations unlocking the full potential of AI. HFS clears things up.

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Point of View

The Mars Digital Journey: Insights from Sandeep Dadlani, Chief Digital Officer, Mars

Read insights from Sandeep Dadlani, one of the speakes at the upcoming HFS FORA Summit on December 11-12, 2018 in New York.

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Top 10 Report

HFS Top 10 RPA Service Providers 2018

This report rates the RPA services capabilities of 29 service providers across innovation, execution, and voice of the customer criteria.

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Market Analysis

Engineering Captive Center Market Analysis Q2 2018

Welcome to the Q2 2018 edition of our quarterly ER&D captive trends analysis.

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Point of View

AIB Embraced RPA to Drive Its Digital Transformation Agenda

This report examines the automation journey of Allied Irish Banks (AIB) and its strategic service partner Wipro to distil some best practices.

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Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers

The HFS Top 10 assessment of leading service providers in the travel, hospitality, and logistics industries

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Point of View

Medopad and Babylon Health: Start-ups Help Patients Become Smarter and More Forward-Looking with Their Data

We look at two start-ups transforming how healthcare is approached to boost outcomes and support providers’ operational and delivery models.

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Point of View

Six Growth Levers Engineering Providers Must Follow—or Else Forget Their Billion-Dollar Dreams

In this POV, we discuss six key growth levers these service providers are using to achieve their billion-dollar dreams.

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