Research & Insights

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Point of View

It’s time to drive much more strategic value from ServiceNow engagements: Here’s how

Capturing the dulcet voice of the buyer to help the ServiceNow ecosystem drive better results

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Point of View

Our world has officially gone mad: Teleperformance just splashed a billion on Intelenet

The global market leader in contact centers, Teleperformance, has made the first bold move to shake up an industry in desperate need of a shakeup

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Point of View

Ensure Your Security Services Are Constant and Predictive

Enterprises should identify true value add cyber security services, that deliver proactive and predictive threat intelligence services

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Point of View

Prioritize communication to survive the data rights paradox

Clear communication will help your enterprise survive in the GDPR age.

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Point of View

A blueprint assessment of the top 4 cloud providers: AWS, Google, IBM and Microsoft

A quick guide to answer the question ‘Who will win this cloud war?’

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Point of View

You’ll never be a Digital Enterprise until…

you’ve Integrated your Digital and Traditional Customer Channels.

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Market Analysis

Automotive Industry Dominates ER&D Captive Center Announcements in 2017

Welcome to the 2017 edition of our annual engineering services captive center analysis.

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Point of View

Salesforce acquiring MuleSoft issues a death threat to service providers

Salesforce has made its largest-ever acquisition, as is takes aim to become the defacto one-stop-shop customer enterprise management suite.

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Point of View

Services expertise and industry knowledge are top priorities for Automotive Customers

Voice of the Customer: Automotive Engineering Services

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Top 10 Report

HfS Blueprint Report: Workday HCM Services 2018

In the 2018 HfS Workday HCM Services Blueprint Report, we analyze the capabilities and vision of thirteen Workday HCM services partners.

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Point of View

Stitching the digital thread

How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition

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