Despite a lot of surveys showing that AI is being adopted across organizations with clear business-driven expectations, research also shows consistently that many enterprises still make AI use-case implementation a part of their CIO agenda.
An HFS survey on Intelligent Automation involving 590 business leaders shows that in 42% of organizations the IA strategy is led by IT teams whereas only in 14% it’s led by business. IT teams have the key responsibilities for infrastructure, operations, and enterprise apps. They can also drive their own AI and automation use-case implementation programs for projects such as autonomous resolutions, fulfillment, response, servicing, and recommendation. But expecting them to lead business-focused AI initiatives is a sure path to failure.
The most crucial aspects of successful business use-cases of AI are not really the technology components like hardware and algorithms. Rather, it’s all about the business domain, context, and data- which are available only to the relevant business leaders and teams. Consequently, businesses must lead their AI initiatives, with support from IT regarding technical provisioning.
Register now for immediate access of HFS' research, data and forward looking trends.
Get StartedIf you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
