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Top 10 Report

HfS Blueprint Report: Capital Markets Operations

We believe that capital markets firms will undergo a large-scale operational transformation in 2017. Service providers for this market are now in a unique to

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Point of View

How are PLM Service Providers Developing their PLM Capabilities?

In this PoV, we discuss the top strategies adopted by the PLM service providers to expand their PLM business, their key differentiators and the major changes to

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Point of View

Defining the Digital OneOffice Organization

HfS defines how the Digital OneOffice is becoming the digital operations framework for the emerging organization.

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Point of View

In 2017, Will Banks Break the Siloes to Better Serve Customers?

For banks to remain competitive in the current climate, they will need to embrace a “customer first” strategy, with better customer experiences at the

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Top 10 Report

HfS Blueprint Report: Digital Marketing Operations 2016

This HfS Blueprint Report looks at the innovation and execution capabilities of 14 digital marketing operations service providers in detail.

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Point of View

Intelligent Automation in HR Services and Solutions

We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.

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Point of View

The 5 Things Leading Salesforce Services Providers Focus on

As we complete the 2017 Salesforce Services Blueprint Report, we share the top focus areas for leading service providers in this market.

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Point of View

The 5 Things Clients Are Demanding from Salesforce Services Providers

As we complete the 2017 Salesforce Services Blueprint Report, we share the top demands for clients in this market.

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Point of View

The 2016 RPA Premier League Table – Transformation Comes to the Fore

This RPA Premier League Table captures the shift toward transformational projects.

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Point of View

Are Automotive OEMs Spending Enough on R&D?

A look the present state of automotive R&D, including trends and spending analysis at an industry, geography and individual automaker level.

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Point of View

HHS Summit at Harvard: Moving Toward the OneOffice Endgame

A recent forum at Harvard University discussed how to work toward a vision for the future of health and human services.

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Market Analysis

Market Index Q4 2016 – Update

This update gives an overview of the IT and business services market performance through Q4 2016.

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