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Point of View

Developing a Plan for Metrics-Based Code Reuse in SW Product Engineering

We investigate a metrics-based approach that buy-side customers can use to drive code reuse in their engagements with engineering service providers.

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Point of View

Making the Leap from Effective to Strategic BPM

​This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.

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Market Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2016

This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40​ large deals in the public domain.

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Point of View

HfS Podcast-As-a-Service: Futurist Gerd Leonhard

In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."

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Point of View

The Journey to Intelligent Operations in Life Sciences

A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.

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Top 10 Report

HfS Blueprint Report: Workday Services 2016

This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.

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Market Analysis

Engineering Services Outsourcing Trends In Q2 2016

We analyze the key engineering services outsourcing trends, including financials, deals, partnerships agreements, M&A, captives, and expansion plans.

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Market Analysis

APAC IT Services and BPO Market Size and Forecast, 2016 – 2020

This document provides HfS Research market sizing and forecast for the Asia Pacific IT Services and BPO Market from 2016 to 2020.​

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Market Analysis

Strategic Analysis of Energy & Utilities Outsourcing Deals

This PoV provide an analysis based on our monthly outsourcing deals research studies to identify trends in Energy & Utilities.

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Point of View

Can HR be an Innovation Incubator?

Can the HR function act a catalyst to drive innovation from digital services in organizations?

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Point of View

Being As-a-Service in Telecom Operations

HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.

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Market Analysis

Location Announcements by Providers and Captive Centers in Q2 2016

This PoV outlines interesting facts and key trends driving the location choices made by providers and captive/global in-house centers in Q2 2016.

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