Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 1, 2016 This update gives an overview of the IT and business services market performance through Q1 2016.
March 31, 2016 HfS examines what it means for a service provider to be "as-a-service" in supply chain management and how that is likely to change in the next three years.
March 31, 2016 HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."
March 31, 2016 Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
March 30, 2016 Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.
March 29, 2016 In a recent webinar, Phil Fersht, CEO, HfS Research, had a spirited exchange with leaders about what the C-Suite is looking for from their BPO relationships.
March 29, 2016 Our SAP SuccessFactors Services Blueprint profiled thirteen of the leading service providers. Here we outline ten key recommendations for providers.
March 29, 2016 Our SAP SuccessFactors Services Blueprint featured profiles of 13 service providers. Here we outline 10 trends and recommendations for buyers.
March 28, 2016 The HfS team looks at the opportunities and challenges arising from NTT DATA's acquisition of Dell Services.
March 28, 2016 Our Engineering Services Practice keeps track of Global ER&D trends.
March 28, 2016 We have to go back to emphasizing the Continuum of Intelligent Automation. The Continuum represents a disparate set of automation approaches.
March 25, 2016 The rise of digital will have a profound influence on organization's HR departments.
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