Research & Insights

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Point of View

Service providers must capitalize on India’s medical tourism boom

Service providers should leverage infrastructure to offer better patient experiences and operational efficiencies.

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Challenger Series

HFS Challenger: Cybage

Cybage delivers value to businesses with a three-pronged approach of delivery excellence, vertical expertise, and partnership ethos.

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Data Viewpoint

No safety in being part of a herd moving slowly on AI

AI maturity is low and evenly distributed across industries. But leaders mustn't take comfort from being part of a slow-moving herd.

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Highlight Report

a21.ai heralds the emergence of right-sized GenAI solutions for SMEs

a21.ai is using SLMs to create lower cost GenAI solutions to deliver quick ROIs.

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Highlight Report

IBM collaborates with the City of Copenhagen to balance the energy system

IBM and Denmark's largest energy company partnered to develop a demand-side flexibility solution for Copenhagen to balance renewable energy sources.

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Point of View

Reducing care costs will not translate to lower prices

The idea that cost reductions related to operations, administration, drugs, etc. will decrease the overall cost of care is false.

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Highlight Report

Healthcare enterprises must focus on specialty-based RCM to improve outcomes

Financial pressures on health systems and hospitals are accelerating their adoption of AI-enabled offshoring that has come of age.

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Highlight Report

Unit4 aims to improve the ERP experience with a new customer success model

Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.

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Point of View

Managing with blinders on: From outdated spend cubes to intelligent insights

Today’s leaders must shift from simply focusing on spend analysis to advanced intelligence solutions that aggregate more data.

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Highlight Report

Operationalized innovation as a strategic lever to tackle the Digital Dichotomy

Infosys is progressing from internal trend scouting to externalizing innovation.

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Highlight Report

Is the afterlife of RPA agentic, as UiPath suggests?

UiPath is evolving its narrative from RPA to integrated automatoin platform to agentic automation

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Data Viewpoint

Healthcare providers use third-party expertise to enhance cloud and cybersecurity

The HFS HCP Horizons study highlights the increasing reliance on service providers for cloud needs and cybersecurity.

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