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August 25, 2020 This report analyses publicly announced ITMS and BPO contracts in Q2 2020 by region, service types, key verticals, main vendors and digital services.
August 25, 2020 Top BPO leadership has developed a manifesto to lead the industry into the future of services
August 24, 2020 Explores Wipro's rationale and the market outlook for the industry in LATAM
August 21, 2020 This highlight discusses about Bosch GuardMe, a lone worker protection solution.
August 20, 2020 KPMG International and HFS Research are pleased to share The Enterprise Reboot, a research report focused on driving tangible value from emerging technologies
August 19, 2020 HFS' assessment of the leading service providers in the travel, hospitality and logistics sectors.
August 19, 2020 This POV outlines the main advantages of low-code/no-code development, and acts as a primer to our series of service provider profiles in this space
August 18, 2020 Embracing hyperconnected food services across retail, CPG, hospitality and logistics
August 18, 2020 Infosys announced a landmark deal with asset management firm Vanguard - we dig into why this is a notable win.
August 3, 2020 How Sun Life uses RDA to eliminate customer service agents’ mundane work and improve CX
August 3, 2020 Persistent Systems and IBM forge a closer partnership to help enterprise clients meet their cloud ambitions.
July 30, 2020 The agile services market is punishingly competitive - we examine how buyers are scrutinising the value providers bring to their engagements.
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