Research & Insights

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Highlight Report

Deloitte’s x-factor elevates human experience to drive end-to-end business results

Deloitte’s approach aligns business leaders for maximum impact

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Highlight Report

HFS Highlight: Celonis brings global process mining community together with 18,000 strong at Celosphere Live

Celosphere Live’s main call to attention centered on two announcements: Celonis’ new operational apps and the creation of Business Value Architects (BVAs),

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Point of View

Price cuts and flexible pricing models; it’s time to strike a deal with your provider

Current economic uncertainty has created an opportunity for enterprises to partner with leading service providers with more flexible pricing models.

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Highlight Report

HFS Highlight: DXC and Tradeshift collaborate to transform procure-to-pay

In this report we cover procure-to-pay process collaboration between DXC and Tradeshift

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Highlight Report

HFS Highlight: Process automation enters a deeper dimension with Pega’s X-ray Vision

With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that

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Highlight Report

HFS Highlight: DXC brings automotive innovation to its evolving brand image by acquiring CMORE Automotive

Highlights DXC's focus on autonomous driving technology and its recent acquisition of CMORE Automotive

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Top 10 Report

HFS Top 10: Agile Software Development, 2020

In the 2020 HFS Agile Software Development Top 10 Report, we analyze the capabilities and vision of the leading service providers in agile development.

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Market Impact Report

HFS Insurance Industry Primer 2020

A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents

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Market Analysis

ITMS and BPO Contract Analysis—Q1 2020

This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.

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Point of View

Select a trustworthy blockchain service provider for a successful POC

Trust is the key ingredient for a successful partnership with a service provider when looking to move blockchain projects beyond the POC stage.

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Point of View

Business Leaders Should Get Real With Virtual and Augmented Reality

Have AR and VR reached the level of maturity that businesses need to consider them as new sources of disruption on their markets?

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Market Analysis

Market Index Q1 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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