Accurate, visionary, and thought-provoking insight into issues that impact your business.
October 12, 2016 The inaugural Intelligent Automation Blueprint assesses 24 leading service providers on their capabilities.
October 5, 2016 This PoV provides a summary of the key findings from HfS Cognition Event in New York in September 2016.
September 29, 2016 We look at the value proposition of telecom BPO firms in delivering FTTx Rollouts-as-a-service
September 29, 2016 This PoV outlines key recommendations for Workday Service Buyers.
September 29, 2016 This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
September 27, 2016 This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016.
September 22, 2016 We investigate a metrics-based approach that buy-side customers can use to drive code reuse in their engagements with engineering service providers.
September 20, 2016 This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.
September 20, 2016 This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40 large deals in the public domain.
September 20, 2016 In this edition, we feature Gerd Leonhard's keynote from Cognition, entitled "Human Ethics As An Evolutionary Compass."
September 19, 2016 A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
September 15, 2016 This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.
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