Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 5, 2016 Facebook messenger could become the next linchpin in enterprise omnichannel communication.
April 5, 2016 This PoV summarizes the most important and valuable ideas we captured during our recent event at Cambridge University.
April 4, 2016 This study provides HfS latest market size and forecast of the global F&A BPO Services market.
April 4, 2016 HfS shares our experience attending the first Indo-US BPO Summit, where India's BPO elite gathered to talk about change in the industry.
April 1, 2016 The pool of Salesforce services partners is a little smaller after IBM acquires pure-play Bluewolf. We examine the logic for the deal and what it needs to
April 1, 2016 HCL steps up its acquisition game by acquiring Geometric to augment engineering capabilities and jump to third in the HfS Engineering Services Top 20.
April 1, 2016 A look at how a hospital is teaming its doctors and technologists with NTT DATA’s data scientists and technology to get better clinical results.
April 1, 2016 This update gives an overview of the IT and business services market performance through Q1 2016.
March 31, 2016 HfS examines what it means for a service provider to be "as-a-service" in supply chain management and how that is likely to change in the next three years.
March 31, 2016 HfS looks at the IUEC 2016 in Madrid. Theme? "Digital, digital, digital, disruption, disruption, disruption, transformation and cyber security."
March 31, 2016 Analyzing 14 service providers, we see the greatest level of activity in customer acquisition and retention, fraud, AML/KYC, credit risk, and portfolio
March 30, 2016 Key considerations and advice for service buyers seeking a provider to help implement a social customer experience strategy.
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