HfS Research led and attended sessions at this event where BPO Service providers, buyers and advisors gathered to discuss the future of the global BPO industry and promote US investment in Indian BPO. India’s BPO market is at a critical juncture to step up and prove its continued relevance in the industry for services like contact center operations and F&A.
If the first step on the path to Being As-a-Service is adopting a mindset for change, the discussion at the Indo-US BPO Summit’s indicated a determined movement in the right direction from India’s BPO elite–if only its US enterprise clients would begin allowing their Indian-centric BPO providers to take on higher-value work .
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