Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

Search results

Take 5 Report

Escape the code-heavy models inflating tech debt

A survey of 123 Global 2000 CIOs finds enterprises spend up to 7x more on services than software, compounding tech debt.

Read More
Horizons Report

HFS Horizons: Travel and Hospitality Service Provider Ecosystem, 2025

An assessment of 22 service providers reshaping travel and hospitality through GenAI and ecosystem orchestration.

Read More
Point of View

Industry must link sustainability, AI, talent or keep failing these transitions

Industrial enterprises are failing to connect the short-term and long-term—or find the talent to do so.

Read More
Highlight Report

Asset-heavy firms, turn your infrastructure into revenue using physical AI

Physical AI is your best bet to turning infrastructure into a revenue engine.

Read More
Market Vision Paper

Reinvent your ServiceNow service model with agentic AI

Enterprise leaders learn why outdated ServiceNow service models stall ROI and how agentic AI fixes the delivery model.

Read More
Highlight Report

IBM just bought Confluent: Audit your streaming strategy before it’s too late

This deal creates a data fabric for CIOs and transformation leaders juggling hybrid cloud, AI roadmaps, and Kafka sprawl.

Read More
Point of View

Firstsource rewired CX for a media giant; transform yours next

Firstsource helped a media giant transform CX with digital-first touchless journeys, cutting costs and boosting customer loyalty.

Read More
Challenger Series

HFS Challenger: Indium

Indium earns the HFS Challenger accolade for embedding AI into the engineering core to accelerate legacy modernization.

Read More
Highlight Report

Stop scaling with people and demand services that act like software

AI platforms that convert legacy logic into reusable assets now fuel faster, lower-cost enterprise transformation.

Read More
Point of View

Make finance the AI brain or risk running your business blind

A call for CFOs to redesign finance for AI-native speed, accuracy, and trust before legacy models turn it into a bottleneck.

Read More
Point of View

Otera helps Allianz Partners use AI to target a €300M profit increase by 2027

HFS analysts connected with Tomas Kunzmann, Chief Executive Officer, and Pieter Viljoen, Chief Data Officer of Allianz Partners.

Read More
Highlight Report

COP30 confirmed you’ll either join the critical mass or be dragged along by it

Align your internal transition plans, actions, and external advocacy.

Read More
1 12 13 14 333

Sign In

Sign up for a free
research account

With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.

Digests/Newsletters: Overviews of the latest news, insight, and research by HFS.

HFS Events: Exclusive invitations to HFS webinars, roundtables, and summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

I hereby consent that HFS Research can process my personal data.

Premium Access

Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.

Contact us at [email protected] for more information on premium access.

Help

If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.

[email protected]

    Contact Ask HFS AI Support