Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 18, 2019 You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report
April 18, 2019 The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.
April 18, 2019 This report examines the future of Mexico as a major sourcing destination.
April 10, 2019 Accenture Interactive’s latest and largest buy of Droga5 Signals a Capability Shift to OneOffice and beyond but are the enterprises ready?
April 10, 2019 As part of HFS’ analysis of outsourcing and managed services contracts in 2018, we are publishing a list of the Top 100 contracts by deal size.
April 10, 2019 This report analyses publicly announced ITMS and BPO contracts in Q4 2018 by region, service types, key verticals, main vendors and digital services.
April 9, 2019 This update to the HFS Market Index gives an overview of the IT and business services market performance.
April 9, 2019 HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper
April 9, 2019 Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with
April 8, 2019 The most critical elements influencing adoption of any AI usecases are trust and sense of security from the human users- be it employees or customers, of any
April 8, 2019 We present the HFS Hot Vendors Report for Q1 2019. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
April 5, 2019 The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.
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