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March 17, 2015 HfS is launching the Soundbite to provide timely, provocative, readily digestible (300-500 word) insights on topics that matter, direct on the HfS Research
March 17, 2015 This POV analyzes the 33 deals announced in February for the key lessons to be learnt and for their alignment to the recent HfS research.
March 9, 2015 WNS's focus on active listening and engagement with their client base in select industries underscores themes for growth - higher value engagement models, and
March 9, 2015 Beyond attractive locations HR service centers must support diversity in all forms from language and culture to SaaS and managed services. A clear human capital
March 9, 2015 To remain relevant to evolving client needs, BPO service providers must be investing in creating a strong CTO position and empowering that role with the budgets
March 4, 2015 IGATE's engineering services analytics partnership with Rio Tinto is first of its kind in the mining industry and a validation of our view that engineering will
March 4, 2015 The IBM Watson Group capabilities are extending with the acquisition of AlchemyAPI which brings further natural language processing, visual recognition and to
March 4, 2015 Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and and IoT
March 2, 2015 The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that
February 27, 2015 These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional
February 26, 2015 Quest Global's acquisition of German engineering services provider EDF GmbH is a sign that this market is moving out of the niche and into the mainstream as up
February 26, 2015 Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores of
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