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Point of View

How to Assess Service Provider Relationships

This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a

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Point of View

Tech Mahindra’s “Growth Factories” A Promising Investment Strategy For The “As-a-Service Economy”

Tech Mahindra's recent announcement of $150 Million investment in "Growth Factories" initiative is in HfS opinion an example of promising investment strategy it

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Point of View

Breaking New Ground in Analytics as a Service

Health Catalyst, a healthcare analytics vendor, and Allina Health entered a $100 million, 10-year analytics services agreement that brings together people, and

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Point of View

EXL Acquires RPM Direct For Insurance Marketing Secret Sauce

EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance

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Point of View

Mobilizing the Enterprise: Lessons from a Disruptor

Northern Light’s newly unveiled mobile App provides a case study of how digital disruption is unleashed and provides us with identifiable three clear lessons

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Market Analysis

Strategic Analysis Of Asia-Pacific Outsourcing Deals Announced In 2H 2014

This POV analyzes the 45 Asia-Pacific deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.

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Point of View

Integrated IBM Leading with Design-Thinking in Europe

This POV outlines the main take-aways from IBM’s recent analyst event in London in which it outlined its European Global Business Services (GBS) strategy.

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Point of View

Infosys Shows Discovery-to-Decision Platform Innovation with IIP

We discuss the key compelling components of Infosys’ new solution, Infosys Information Platform (IIP) and its implications for the service provider and the in

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Point of View

Infosys Renews Itself For The “As-A-Service Economy” With Panaya

This PoV analyzes the significance of Infosys' acquisition of Panaya and how Infosys is renewing itself for the "as-a-service economy."

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Point of View

Forget About IOT, Are You Ready for IOC?

As attention around IoT gains steam in 2015, this report advises enterprise buyers start thinking about the impact of wearables as well. While these were in the

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Point of View

Insights From Early BPO Adopters of Robotic Process Automation

RPA in BPO is now gaining visibility at the C-level and this report shares insights from 16 early adopting enterprises on why they adopted RPA, what they like

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Point of View

Accenture’s Acquisition of Agilex is a Vote for Change

Acquisition of Agilex brings Federal credentials for digital services and capabilities into Accenture to bring U.S. Government into "As-a-Service" economy.

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