February 13, 2015
Robotic process automation (RPA) has been the talk of the BPO industry for the last 18 months as service providers bring the capability into their offerings for the enterprise. In this report, we spoke with 16 enterprises who were early adopters of RPA in their BPO contracts to hear from them on a variety of RPA related topics. These include: why they implemented RPA now, how to get organizational buy-in for RPA, where are the benefits coming from, how to realize those benefits, what to appreciate about RPA and where they still have concerns about RPA. This report provides practical, actionable insights on how RPA can impact enterprise BPO contracts today.
All providers we profiled in our recent Telecom, Media, and Technology (TMT) Service Providers Top 10 2021 report presented a strong narrative around 5G, and claim to be investing and deploying solutions 5G is currently deployed in 8% of all...
HFS has estimated the TMT (telecom, media, and technology) services market to be over $150 billion per year going into 2021 based on our recent Top 10 report covering 13 of the leading service providers in the space. These 13...
