Points of View

Insights From Early BPO Adopters of Robotic Process Automation

Robotic process automation (RPA) has been the talk of the BPO industry for the last 18 months as service providers bring the capability into their offerings for the enterprise. In this report, we spoke with 16 enterprises who were early adopters of RPA in their BPO contracts to hear from them on a variety of RPA related topics. These include: why they implemented RPA now, how to get organizational buy-in for RPA, where are the benefits coming from, how to realize those benefits, what to appreciate about RPA and where they still have concerns about RPA. This report provides practical, actionable insights on how RPA can impact enterprise BPO contracts today.

Sign in to view or download this research.


Lost your password?


Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Points of View

OneOffice, One World – The pandemic must inspire us to address climate change – which has no vaccination

If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this could ever catch them cold again. This paranoia must spur...

Learn how Siemens Mobility achieved a digital transformation with an eye on the future

Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...

Join thousands of other users
already using HFS Research