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January 19, 2015 Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytics. Our initial research findings from the HfS Enterprise to
January 16, 2015 Alorica made a big announcement this month to acquire the majority of West Corporation’s agent services businesses, taking it from ~20,000 to 48,000 FTEs and
January 8, 2015 This POV analyzes the 31 deals announced in December for the key lessons to be learnt and for their alignment to the recent HfS research.
January 6, 2015 HfS POV on how Accenture's collaborative and consumer-focused approach backed by scale & capability helped turn around the Federally Facilitated Marketplace and
December 31, 2014 A huge opportunity exists for companies to deliver next-generation business operating support using Software-as-a-Service (SaaS) but they must deliver true
December 31, 2014 This POV discusses why enterprise buyers need to invest in, and improve, their relationship management capability if they expect to drive the type of and value
December 31, 2014 HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.
December 31, 2014 Globalization of labor is unfinished; the next phase is about working smarter. Two elements that will advance sourcing into the As-a-Service economy: and
December 23, 2014 Our research with CPG companies and their analytics service providers reveal opportunities for growth in marketing and supply chain analytics mandates. We our
December 22, 2014 The 2015 Robotic Premier League builds on the first RPL table of BPO Service Providers released in April 2014 to capture the advancement of this capability and
December 19, 2014 This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.
December 18, 2014 This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.
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